Yes, this is allowed! See the info below for all info about returns. Especially for Black Friday we have extended our return period to 30 days after receiving your package. You have a total of 45 days to return the package.

Items bought in our online shop should be returned to us within 14 days in perfect condition, complete with the labels, original packaging, and the returns form, we will then be happy to refund you within 14 days after the package comes back in our office. This does not affect your statutory rights.

Please note that we do not have a free return policy. The costs for returning a parcel are at your own expense. You can easily make a return label with our returns portal. 

In case you life outside the EU and want to make a return to us, or in case you don't want to use our portal, please use our return form. In case you need help with a return label we can assist you. Please read below.

Directly to the return portal

Returns form

Exluded from return right

Please note that the below items cannot be returned unless faulty:

• Embroidered Goods
• Made to Measure Items
• Items made in personalised colours
• Bits
• Horse Supplements / Food
• Liquid horse products like shampoos, sprays, etc.

Return costs

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. Next to that we do not refund the shipment costs from the initial shipment from our shop to a destination outside The Netherlands. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

Return costs & Import costs outside Europe

When items are returned from outside the European Union, the customer is responsible for paying the return costs and any import costs. Horse Riders Classics does not cover the shipping costs for returning an item, nor any taxes. We will refuse the package if we have to pay import duties again. In case that is not possible we settle the costs with the refund we make. We recommend using a traceable service to reduce the risk of lost packages.

Please note that return shipments from outside the European Union are quite expensive due to high shipping and import costs, depending on the country of return. For more information on import costs, please contact your local customs office. No guarantee or service is valid for delivery outside the European Union. If you still wish to return an item, clearly indicate on the packaging that it is a RETURN.

In case you need assistance to make a return label. We can assist you with a label. In this case send us an e-mail containing: the items you wish to return, the dimensions of the box and the weight. We will send you a quotation for a DHL Express Drop Off return label. You can choose after we send the quotation if you wish to purchase the return label or not.

Refused - non deliverable packages
Packages that cannot be delivered, refused by the recipient, or are not collected from a Parcelshop within 7 days, will be returned to Horse Riders Classics. We charge € 12.50 extra return costs for this method of return. In case the transport company states a higher rate we also charge this to you. This is because DHL also charges these costs to us. If the package is received in the normal way and then returned, the regular agreements apply.

Exchange items
Please note that we do not exchange products. If you wish to have another size/color please return the item to us and place a new order for the other size/color.

All goods returned to us must be in a clean condition otherwhise they will be returned to you at your expense.

Our return address is:
Horse Riders Classics
Dwingelerweg 14
7964KK Ansen
The Netherlands

Please note that for articles bought in our shop in Ansen there are is an other returns procedure. Please ask one of the shop employees for the returns procedure.

In principle, we will not send the package before all products are there. This may cause it to take longer for your package to leave. Pay close attention to the information on the product page about the expected delivery time per product.

Oops? Made a mistake when ordering your product? We can often easily adjust your order. You will then receive an email confirming the change.

Have you ordered something and do you want to cancel it? This is possible until we send it. We only accept cancellations in writing. You can email to: shop@horseridersclassics.nl.