We carefully do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 4:00 PM on the same day, provided that the items are in stock. If you click on the color and size of your choice for the item you want to order, the delivery time of the relevant product will be displayed. This will appear above the order button.

Different delivery times apply to custom-made / made to your specifications. An indication is mentioned on the product page in the description. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.

The prices quoted do not include shipping costs.

Also the prices do not include VAT/Taxes if your country is not a part of the EU. When importing goods from a non EU country Taxes and import duties apply. These are costs we never pay but you need to pay to the local tax authorities.

Below you will find an indication of our shipping rates. You will find the rate in our checkout. In the case of very heavy shipments / deviating formats, we reserve the right to charge a higher shipping rate. You will receive a separate message about this.

(Rates including VAT 21% if VAT is applied):

Australia: €49.00
Bahrain: €39.00
Belgium: €5.50 (free from €99.00)
Bulgaria: €17.95
Canada: €39.00
China: €39.00
Cyprus:€39.00
Denmark: €12.95
Germany: €5.50 (free from €99.00)
Estonia: €17.95
Finland: €17.95
France: €12.95
Greece: €17.95
Hong Kong: €39.00
Hungary: €17.95
Iceland: € 39.00
Indonesia: € 39.00
Ireland: €14.95
Israel: € 39.00
Italy: €12.95
Japan: €39.00
Jordan: € 39.00
Croatia: €17.95
Latvia: €17.95
Lithuania: €17.95
Luxembourg: €5.50 (free from €99.00)
Malta: €39.00
Marokko € 39,00
Mexico: €39.00
Monaco: €12.95
The Netherlands: € 5.50 (free from € 99.00)
New Zealand: €49.00
Norway: €17.50
Austria: €12.95
Poland: €14.95
Portugal: €14.95
Romania: €17.95
Russia: only on request
Saudi Arabia: € 39.00
Serbia: €17.95
Singapore: €39.00
Slovakia: €17.95
Slovenia: €17.95
Czech Republic: € 17.95
Spain: €12.95
Taiwan: €39.00
Thailand: € 39.00
Turkey: € 39.00
Ukraine: on request
United Emirates: € 39.00
United Kingdom (UK): €17.50
United States (USA): € 24.00
South Africa: € 39.00
South Korea: €39.00
Sweden: €14.95
Switzerland: €17.50

Please note: The mentioned rates apply to normal sized packages. In the case of heavy items / large volume packages such as blankets, we reserve the right to charge higher shipping costs. You will then receive a payment request for the additional shipping costs.

Delivery is via DHL's postman or parcel deliverer. At your request, we can also ship with PostNL, but then take into account a longer delivery time. In general, the delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

For international (customs) shipments we use FedEx as our premium partner. In some cases we use PostNL.

We ship orders from Monday to Friday. Delivery of articles by the parcel or postal carrier takes place from Monday to Saturday.

Indication delivery time

• product immediately available: we have this product in stock. Ordered and paid for before 16.00 will be shipped on the same working day (Monday to Friday)
• 2-5 working days / 5-10 working days: we receive this product from the supplier within the stated number of working days and then send it to you.
• Custom products always have a longer delivery time. This is always mentioned in the product text.

Delivery days

Delivery is via DHL's postman or parcel deliverer. At your request, we can also ship with PostNL, but then take into account a longer delivery time. In general, the delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

We ship orders from Monday to Friday. Delivery of articles by the parcel or postal carrier takes place from Monday to Saturday.

Pay

At horseridersclassics.nl you can choose from several options for safe and easy payment. You can pay with iDEAL, iDEAL is a joint initiative of Rabobank, ABN AMRO, ING Bank, Postbank, ASN Bank and SNS Regio Bank. With iDEAL you can pay for your online purchases in a trusted, safe and easy way. You pay in your trusted internet payment environment of your own bank and use the same tools as with Internet banking.

As an internet banker, you can use iDEAL directly, without having to register for it. Always state the order number of your order. You can find your order number in your confirmation email. If you have not received a confirmation by e-mail, you can call our store or send an e-mail to service@horseridersclassics.nl. To pay for your order, click on the iDEAL logo. Then choose your bank and you will see the payment ready there. You sign as you are used to with Internet banking at your own bank. A payment with iDEAL is immediately debited. We receive an online confirmation, so that a fast delivery is possible. You can pay with us for free with iDEAL.

You can also pay with Paypal, Visa Mastercard and Credit card

Payment in advance

You use a transfer via your bank or giro. Payment should be made to: Horse Riders Classics in Ansen. Always state the order number of your order. You can find your order number in your confirmation email. As soon as payment is received, we will ship your order. If you have not received a confirmation by e-mail, please check your spam box first. Isn't he in there? Then you can call our store 0522 – 555 444 or send an email to service@horseridersclassics.nl

Pay Later - Not available anymore

Klarna - Payment methods from Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method(s). Payment must be made to Klarna.

Pay Later

In case of pay later, always make the payment to Klarna and not to Horse Riders Classics.
You can find more information in Klarna's terms of use . General information about Klarna can be found here . Your personal data will be processed by Klarna in accordance with the applicable data protection law and as described in Klarna's privacy statement.

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

The warranty provisions of the manufacturer apply to all delivered articles, insofar as this concerns manufacturing and material errors. The term of the manufacturer's warranty is usually 1 year. The warranty covers manufacturing defects and material defects. As soon as third parties have worked on the product, our warranty expires.

Complaints

It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by emailing customer service@horseridersclassics.nl.

As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.